About Us

Who we are
Licence and regulation
Our values
Our team
Certifications
Game providers
Responsible gaming
Contacts
Billing information
Alternative dispute resolution

Who we are

Welcome to Duelbits, your trusted online casino operating under Czech jurisdiction. Established with a firm commitment to integrity and fairness, we provide a diverse range of gaming options tailored to suit both novice and seasoned players. Our platform offers a seamless experience, ensuring each player enjoys a secure and entertaining environment.

Licence and regulation

Duelbits is fully licensed by the Ministry of Finance of the Czech Republic (Ministerstvo financí České republiky), ensuring compliance with Act No. 186/2016 Coll. on Gambling. Our operations are regularly audited by the Specialised Tax Office (Specializovaný finanční úřad), reinforcing our dedication to maintaining the highest regulatory standards.

Our values

At the heart of Duelbits are values centred around trust, responsibility, and player satisfaction. We believe in fostering a transparent environment where players can engage confidently. Our dedication to responsible gaming and ethical practices underscores every aspect of our operations.

Our team

Our team comprises experienced professionals who are committed to delivering excellence in the online casino industry.

CEO: Jan Novák - With over 15 years in the gaming industry, Jan leads with a vision for innovation and player satisfaction.
Compliance Officer: Petra Svobodová - An expert in regulatory affairs, Petra ensures our operations meet all legal requirements.
Data Protection Officer (DPO): Tomáš Dvořák - Responsible for overseeing data protection strategies and ensuring compliance with GDPR and Czech Act No. 110/2019 Coll.
AML Officer: Lucie Horáková - Lucie manages our Anti-Money Laundering strategies, aligning with Act No. 253/2008 Coll. to prevent illicit activities.

Certifications

Our commitment to excellence is demonstrated through various certifications, including those from independent testing authorities, ensuring our games are fair and random. These certifications verify the integrity of our platform and the security of our player's data.

Game providers

Duelbits collaborates with top-tier game providers to offer a diverse portfolio of games. Our partnerships with industry-leading developers ensure high-quality, engaging, and innovative gaming experiences for all our players.

Responsible gaming

We are committed to promoting responsible gaming. Our dedicated resources and tools support players in making informed decisions. For more information, visit our Responsible Gaming page.

Contacts

Press Enquiries

For press or media inquiries, please contact our team via info@duelbits-hra.cz.

Billing information

All billing-related queries can be directed to our support team at info@duelbits-hra.cz. Ensure you include relevant transaction details for swift assistance.

Alternative dispute resolution

For unresolved disputes, players may contact the Czech Trade Inspection Authority (Česká obchodní inspekce) located at Štěpánská 567/15, 120 00 Praha 2, or visit their online platform at adr.coi.cz. Additionally, the EU Online Dispute Resolution platform is available at EU ODR.

About Duelbits